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Call us

03 456 100 101
Mon to Fri
8am to 8pm
Saturday
8am to 6pm
Sunday
10am to 4pm
Bank Holidays
10am to 4pm
For our joint protection, telephone calls may be monitored and/or recorded. On public holidays opening hours may vary.

This site is intended for residents of the United Kingdom only.
first direct is a division of HSBC UK Bank plc. © HSBC Group 2020. All Rights Reserved. Member HSBC Group.
Because we want to make sure we're doing a good job, we may monitor or record our calls. We hope you don't mind.

[1] Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider so please check should you have any concerns) and are usually included in inclusive minute plans from landlines and mobiles
[2] 15% Discount
This discount is for new home insurance customers only and one discount is available per insured property. The offer is subject to minimum premiums and does not apply to our additional covers, Home Emergency cover & Legal Expenses. first direct can remove this offer at any time without any prior notice.
Terms and conditions apply
Please review the first direct Home Insurance policy booklet (PDF, 287kb)Link opens in new window for full details of our Terms and Conditions (including exclusions) and our Summary of limits and excesses (PDF, 32kb)Link opens in new window.