Using the website and accepting our terms

The pages on this website are only directed at United Kingdom residents and comply with appropriate UK legislation and regulation. We have provided this privacy policy to help you understand how we collect and use your personal information when you visit our website.

This website is provided by Aviva and operated by IQUO on behalf of Aviva. Wherever the name “Aviva” is used within these pages, this refers to one or more of the trading companies of Aviva that operate in the United Kingdom including Aviva Insurance Limited, the underwriting insurer of first direct Home Insurance. Wherever the words “we”, “us” or “our” appear on this page, they refer to Aviva. Through this site you may obtain a quote for and purchase a first direct Home Insurance policy. In providing you access to the site, we require you to observe the following terms which are for the protection of both us and you.

This site is provided by Aviva Central Services UK Limited. Aviva Central Services UK Limited is registered in England and Wales under company number 3259447 and has its registered office at Surrey Street, Norwich, Norfolk NR1 3NG. Aviva Central Services UK Limited’s VAT number is 105 4373 00).

Please therefore read the terms carefully before accepting. We also recommend that you print these terms or save them to your computer for future reference.

Linking

This site may contain hyperlinks to websites and resources owned and operated by third parties. We have no control over the contents of those sites or resources and accept no responsibility for them. You must not do anything to corrupt, damage or interfere with this site and you may not link any other website to this site without our permission.

Privacy and cookie policy

We take your privacy seriously. Please read this privacy policy and our cookie policy to see how we deal with data relating to you. By using this site, you are agreeing to the terms of our privacy policy and cookie policy, you consent to us using your data and you confirm that all data you have given is accurate.

What information we collect and how

In assessing your application now, at renewal, or at any other time, to prevent fraud, check your identity and to maintain our policy records, first direct, the insurers or their agents may undertake checks against publicly available information through Credit Reference Agencies (such as electoral roll, number and value of county court judgments and insolvency information). Similar checks may be made in assessing any claims made.

A record of this search will only be visible to you and not to any other organisation who may conduct credit searches. This search will not have any impact on your credit profile. first direct , the insurers or their agents may use information relating to you and your home supplied by other third parties.

What we do with your information

Your information may be used for the purposes of insurance administration by the insurer, its associated companies, by reinsurers and your intermediary. It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing the insurer's compliance with any regulatory rules/codes.

Your information may also be used for offering renewal, research and statistical purposes and crime prevention. It may be transferred to any country, including countries outside the European Economic Area for any of these purposes and for systems administration. Where this happens, we will ensure that anyone to whom we pass your information agrees to treat your information with the same level of protection as if we were dealing with it.

If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us to be able to process their personal data (including any sensitive personal data) and also that you have told them who we are and what we will use their data for, as set out in this notice.

You have the right to see the information we hold about you. This is called Subject Access Request. If you would like a copy of your information, please write to:

first direct Home Insurance, Level 2 West Wing, Pitheavlis, PERTH PH2 0NH.

In the case of personal data, with limited exceptions and on payment of the appropriate fee, you have the right to access and if necessary rectify any information held about you.

To find out more about what we do with your information please click here.

Other websites and information security

This Privacy Policy covers the first direct Home Insurance quote and buy journey. Any other websites that may be linked to or by our website(s) will be subject to their own policies which may differ from ours.

You should carefully read the privacy policies of these websites before submitting any personal information.

You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the internet. Aviva cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Marketing

first direct will also use your personal information for purposes including keeping you informed about products and services which may be of interest to you. Please click here to find out more about how first direct will use your information.

Changes

We may revise these terms at any time by amending this page. We may also update this site and change or withdraw services at any time.

Copyright, trade marks and similar rights

The Aviva name and logos are our registered trade marks. We own or have a licence for all copyright in this site, as well as content, trade marks or other material on it. You must not use, extract or reproduce our trade marks, or any content from this site, for commercial purposes. We may take legal action if we discover any unauthorised use of our copyright, trade marks or similar rights.

Our liability to you

We will not be responsible for any loss or damage you may experience in connection with your use of this site which is:

• caused by an event beyond our reasonable control or which we could not have reasonably foreseen; or
• not directly caused by us.
• We do not, however, seek to limit or exclude our liability for:
• death or personal injury as a result of our negligence; or
• fraud or fraudulent misrepresentation.

General provisions

The laws of England and Wales shall govern the use of the website and in the event of a dispute you irrevocably submit to the exclusive jurisdiction of the English Courts.